1. Do you offer ticket concessions?

Yes, please see our How to book page for details. Concessions can vary by event if they are promoted by an external company.

If you are a current University of Liverpool student, you can join our student membership scheme to access massive discounts, including £3 or £5 tickets for most events. Click here to find out more.

2. What are 'access tickets'?

Access tickets are available for audience members who have additional access requirements. This could include wheelchair users (manual, electric or transferring), D/deaf people, those requiring a hearing loop, those requiring ambulant seating, or those who require a companion in order to attend. This list is not comprehensive, we recognise that access requirements can be multiple and unique to an individual.

For some events, you will be required to create an 'access account' in order to book the access tickets. To do this, login to your account via the 'my account' button at the top right of the website, click on the 'other preferences' tab and select your access requirements, which will allow you to book these online, and ensure that we know what your requirements are in advance of your visit.

Further information about accessibility at The Tung Auditorium can be found on our Accessibility page here.

If you have a question regarding a specific access requirement, would like help in creating an access account, or would like help in planning your visit, please contact us on 0151 794 1500 or email [email protected].

3. When is the building open?

The building is open to the public for Box Office counter sales from 11am to 2.30pm on Wednesdays, and 11am to 1pm on Thursdays and Fridays, as well as 90 minutes before performances.

We operate reduced box office opening hours over the summer and Christmas break periods, visit the How To Book page for opening time updates.

4. Do you serve drinks?

Yes! The Fröhlich Café Bar within the Yoko Ono Lennon Centre serves drinks and light refreshments prior to our events and during intervals. Please note, it is a cashless bar.

No food or drink except bottled water may be taken into The Tung Auditorium.

Full opening times for the café can be viewed on the Fröhlich Café Bar page.

5. Do you have a cloakroom?

There is no cloakroom facility available at The Tung Auditorium. Bags larger than A4 are not allowed within the auditorium. Small bags may be subject to searches upon entry.

6. Can babies and young children attend concerts at The Tung Auditorium?

The acoustics in the auditorium mean that even small noises can be heard by others in the audience. We aim to be as welcoming as possible whilst ensuring an excellent audience experience, therefore unless otherwise stated, classical concerts in The Tung Auditorium are not suitable for babies and small children. If an audience member is disturbing others, we reserve the right to ask them to leave.

7. What is your policy on photography?

Our photography policy varies by event. For details, check each event's page here. Flash photography is never permitted in The Tung Auditorium.

Some events have a professional photographer or videographer present. If you do not wish to appear in the photographs, please inform a staff member or email us in advance.

8. What time should I arrive?

Doors to the auditorium will open 30 minutes before the event. Please ensure you arrive in plenty of time. For details on when a specific event starts, check the individual event's page here.

9. I lost something at the venue, what can I do?

Items that are found in the auditorium are handed into the box office, which you can visit during our open hours (see 3.). Alternatively, you can email us at [email protected] to enquire about whether your item has been found before coming in.

10. Where can I park near the venue?

24-hour pay and display parking is available at Paddington Village Multi-Storey car park located at The Spine building, Grove St, Liverpool L7 3FA. The car park is approximately 4 minutes’ walk from the venue.

For more options check our Your Visit page

11. Are there any jobs available at The Tung Auditorium?

For full details of any current vacancies, please visit our Job Vacancies page

12. What’s the difference between the Yoko Ono Lennon Centre and The Tung Auditorium?

The Yoko Ono Lennon Centre is the building, situated on the corner of Oxford Road and Grove Street in Liverpool. The Tung Auditorium is the concert hall which is within the Centre.

13. Who is The Tung Auditorium named after?

The Tung Foundation, after whom the Auditorium is named, are leading philanthropic donors and alumni of the University whose transformational gift contributed significantly to the success of the fundraising campaign.

If you have any further questions that we have not answered, please contact us.