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Frequently asked questions

1. Do you offer ticket concessions?

Yes, please see our How to book page for details. Concessions can vary by event if they are promoted by an external company.

2. What are 'access tickets'?

Access tickets are available for audience members who have additional access requirements. This could include wheelchair users (manual, electric or transferring), D/deaf people, those requiring a hearing loop, those requiring ambulant seating, or those who require a companion in order to attend. This list is not comprehensive, we recognise that access requirements can be multiple and unique to an individual.

For some events, you will be required to create an 'access account' in order to book the access tickets. To do this, login to your account via the 'my account' button at the top right of the website, click on the 'other preferences' tab and select your access requirements, which will allow you to book these online, and ensure that we know what your requirements are in advance of your visit.

Further information about accessibility at The Tung Auditorium can be found on our Accessibility page here.

If you have a question regarding a specific access requirement, would like help in creating an access account, or would like help in planning your visit, please contact us on 0151 794 1500 or email [email protected].

3. When is the building open?

The building is currently open to the public for Box Office counter sales from 11am to 1pm Wednesday to Friday, and then usually an hour before the performance time.

4. Can I bring a drink into the auditorium?

No food or drink except bottled water may be taken into The Tung Auditorium.

5. Do you have a cloakroom?

There is no cloakroom facility available at The Tung Auditorium. Large bags are not allowed within the auditorium. Small bags may be subject to searches upon entry.

6. What’s the difference between the Yoko Ono Lennon Centre and The Tung Auditorium?

The Yoko Ono Lennon Centre is the building, situated on the corner of Oxford Road and Grove Street in Liverpool. The Tung Auditorium is the concert hall which is within the Centre.

7. Who is The Tung Auditorium named after?

The Tung Foundation, after whom the Auditorium is named, are leading philanthropic donors and alumni of the University whose transformational gift contributed significantly to the success of the fundraising campaign.

8. Can Babies and young children attend concerts at The Tung Auditorium?

The brilliant acoustics in the auditorium mean that even small noises can be heard by others in the audience. We aim to be as welcoming as possible whilst ensuring an excellent audience experience, therefore unless otherwise stated, classical concerts in The Tung Auditorium are not suitable for babies and small children. If an audience member is disturbing others, we reserve the right to ask them to leave.

If you have any further questions that we have not answered, please contact us.