We aim for The Tung Auditorium to be as accessible as possible for all customers. If you have a question regarding a specific access requirement or you would like help in planning your visit, please contact us on 0151 794 1500 or email [email protected]

Access Tickets

Access tickets are available for audience members who have additional access requirements. This could include wheelchair users (manual, electric or transferring), D/deaf people, those requiring a hearing loop, those requiring ambulant seating, or those who require a companion in order to attend. This list is not comprehensive, we recognise that access requirements can be multiple and unique to an individual.

You can create or login to your account, click on the 'other preferences' tab and select your access requirements, which will allow you to book these online, and ensure that we know what your requirements are.

How to set up an access account or add access requirements to your existing account:

1) Click 'login' in the top right corner of our website then follow the links to 'Register now'

2) Near the end of the process under 'Other Preferences' there is a list of tick boxes for you to select the relevant tags to attach to your account.

3) Select your requirements and 'save'.

The tags you have selected will influence which seats you can book for both unallocated and allocated shows, and the price you will pay when booking online. For example, wheelchair user seats can only be selected and purchased by customers who have attached those tags to their account.

Our Building

The Yoko Ono Lennon Centre building has a ramp up to the building off Grove Street and has automatic doors on entrance. The What3Words location for the building ramp is trials.gloves.proud.

There is a lift situated opposite the Box Office and goes to all floors. The lift can be used by disabled people and their carers in an emergency.

The box office has a dropped counter and is designed for ease of access.

See the AccessAble Guide for the Yoko Ono Lennon Centre here.

Wheelchair User Spaces

We have spaces for wheelchair users alongside their companions within the auditorium in row A and row R. To book these spaces please set up an access account as above or contact the box office in advance of the event.

Companion Tickets

Free companion tickets are available for our events, for those who require assistance in order to visit. Please set up an access account and select the 'essential companion' tickbox, or contact the box office for more information.

Toilets

We have accessible toilets on all levels of our building.

There is a Changing Place toilet on the ground floor of the Yoko Ono Lennon Centre, which includes:

A height adjustable adult-sized changing bench
A tracking hoist system, or mobile hoist if this is not possible
Adequate space in the changing area for the disabled person and up to two carers
A centrally placed toilet with room either side
A screen or curtain to allow some privacy
Wide tear off paper roll to cover the bench
A large waste bin for disposable pads
A non-slip floor

Large Print Brochures

For a copy of our brochure in large print, plain text or other formats, please contact us as above.

Hearing Assistance

The auditorium has an infrared hearing enhancement system with receiver headsets available to collect from the Box Office. Some areas of the auditorium receive a better signal than others. Please either register your requirements via your account as above or contact our Box Office in order to book seats with the best signal for the system.

Blue Badge Holder Parking

The nearest Accessible Parking Bays are located in Car Park 2, adjacent to the building and accessed via Grove Street. The University of Liverpool’s Accessible Parking Bay Campus Map is available here (PDF).

There are Liverpool City Council pay and display parking bays situated along Grove Street, which Blue Badge holders are also able to park in free of charge.

Assistance Dogs

Guide dogs and hearing dogs are welcome at The Tung Auditorium. Please let us know when you are booking so we can reserve an aisle seat for you.

University of Liverpool Campus Access Information

Campus access information can be found on the University of Liverpool Diversity and Equality website here.